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Frequently Asked Questions

For information please read the TERMS, CONDITIONS & WARRANTIES and our All Occasion Event Rentals Tent Rules followed by the Frequently Asked Question Section.

TERMS/CONDITIONS & WARRANTIES

  1. By accepting rented items, customer agrees to all terms and conditions shown on this rental contract.
  2. This rental contract forms the sole agreement between the customer and Hospice North Hastings. The customer agrees to indemnify and hold Hospice North Hastings harmless for any claims from customers use or misuse, including any third parties for loss, injury, and damage to persons or property arising out of the customer’s negligence or operation including legal costs incurred in defense of such claims.
  3. It is the customer’s responsibility to check the contract for accuracy concerning items rented.
  4. It is the customer’s responsibility to ensure accuracy of count if picking up.
  5. The Customer acknowledges that they are personally responsible for inspecting the rental items prior to their use on the event date and find them suitable for use. Notification of any defects must be made before the event date. This is especially true of the white mini lights....any probelms with lights not working must be reported to AOER by 3pm the day prior to the event .  We will replace all items.  If you return the white mini lights after the event with any not working we will assume that the problem has occured during the take down and will be billing your credit card 7 x the rental fee for replacement costs.   The Customer acknowledges that there are no warranties on these items from minor defects, as there may be some minor defects on items from normal wear and tear, that are not readily apparent. These defects do not constitute a breach of contract.
  6. A 30% deposit, a valid credit card on file and signed agreement are required to book rental items.
  7. Rental items must be returned the following day by 11am or if over a weekend on Monday by 11am to avoid late fees. When Monday is a holiday return is Tuesday by 11am. Late return fees are ½ of the original rental rate for each late day or part thereof.
  8. Dishes ,flatware and crystal must be clean when returned. No food particles or liquids should be present. If food is present on the rental items  $100 additional clean up fee will be charged to your account. All blue storage boxes/ linen bags must be returned. The replacement costs for each is $12.00
  9. Customer assumes full responsibility for all rented items, including their safe and proper use, operation, maintenance, and return.  Customer is responsible for all losses, damages or repairs.  All items have a replacement value of (7) seven times the rental value, plus applicable taxes, when not returned, found at time of pick up, or in a condition that has permanently altered its proper use or appearance.  Third parties (ie. event planners, hosting facility, caterers, etc…) cannot be held responsible for payment of lost or damaged items.
  10. We reserve the right and your signature is in agreement to charge the cost of lost or damaged items to the credit card you have placed on file with us.
  11. Cancellations and/or reductions (we allow up to a 15% decrease in the numbers of each rental item that are originally ordered) and these changes must be made a minimum of 14 days prior to the date of the function to avoid full charge of the contract.  In no case is the 30% deposit refundable.
  12. The Customer agrees that a faxed or emailed copy of this contract with the Customer’s signature can serve as a legal binding consent to the contract and its terms and conditions regarding the items specified on the customer’s Rental Contract.

 

AOER TENT RULES:

 
1. No BBQ’s or fires under or near the tents. The fires will spark and cause small holes to burn through the canvas and the smoke will make the tents go black.
 
2. No Smoking around tents as any holes burned in the tent walls will be your responsibility.
 
3. No holes or tape to be put on or in the white canvas…please use the attached ropes or tape decorations to metal poles only.
 
4. No crepe paper streamers to be used around white tent as even with just humidity the colour from the streamers will come out and go all over the white tent. This is permanent.
 
5. No writing on white tents.
 
6. ****ALL CANOPIES MUST BE EVACUATED UNDER
               SEVERE WEATHER WARNINGS****
 

TENT PERMITS:

 
PLEASE CHECK WITH YOUR LOCAL MUNICIPALITY TO SEE IF A "PERMIT" IS REQUIRED FOR A TENT TO BE UP ON PRIVATE PROPERTY IN YOUR AREA.
 
 

Frequently asked Questions:

When can I pick up the items I am renting?
We are open Mon - Fri 9-3.  Please call and confirm pick up time at 613 332 8014.  We are very flexible and when it involves decorating items allow pickup a few days before your event.

Can I have times delivered?

We can arrange for delivery of your rental items if you are unable to pick up.  The delivery crew charges $100 for delivery and $100 for pickup and return. So basically they bring a large trailer ...load everything up at the warehouse and unload at your house.  They do not set up items such as tables and chairs.

What if I can't bring something back by the 11am deadline?
Please understand that we have additional people working on the Monday's to accept the returns and to start working on the cleaning process. If your items are not in by 11am on the scheduled day you will be charged a late fee unless you have specific permission from All Occasion Event Rentals.



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